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All
customers, regardless of any previous arrangements pertaining to
servicing and payments, will need to take note of these policies
and procedures. These are strictly enforced and by using this
booking form you agree to the terms and conditions as laid out.
Booking Procedure, Terms &
Conditions
Once you have
completed and submitted the booking form, we will respond with a
possible date by email - bookings are processed daily when
possible. If it takes a few days then we are very busy - you are
welcome to call the office if it is urgent.
You will
be required to either confirm this date, or offer an
alternative.
Once your
booking is confirmed we prefer that you do not add items to the
list of work to be done as we only provide for time according to
your booked list. We will however try and accommodate other
items if time permits or offer and alternate pickup date,
mutually agreed upon.
Please try
and drop off your vehicle at the suggested time.
We will
send you a daily update as to the progress of your vehicle.
Your
vehicle will be ready when you receive the invoice (in PDF
format) via email. Our account details are on the invoice. The
email will also contain a link to pay online by credit card
(Master or VISA only), or bring cash.
Please
bring the proof of payment with you - this is critical, and make
sure your invoice is stamped as paid and make sure you get a
receipt for cash if you pay by cash.
We do not
offer credit - Please pay your invoice in full prior to
receiving your vehicle.
We cannot release your vehicle until fully paid for.
Vehicles
that are under a warranty or motor payment plan REMAIN THE
PAYMENT RESPONSIBILITY OF THE OWNER
Unfortunately we do not offer a pickup / drop off or a shuttle
service at this time (We are working on it). You can wait while
we affect repairs to your vehicle provided you make us aware of
it before hand - we have a comfortable waiting room where you
can wait in comfort, we also have a viewing deck where you can
observe the workshop activities.
Vehicles are left at the workshop at the vehicle owner's risk
for all eventualities. At the time of drop-off, please complete
a "Vehicle Drop-Off form" - this is to capture exact vehicle
mileage, condition and fuel level. We will also provide you with
a bag to place your valuables in. The required work may not
always be completed on time or before the customer's requested
due date - as soon as this situation is noticed, we will inform
the customer and attempt to prevent disappointment.
LandyOnline takes no responsibility for other problems arising
after repairs that are not directly related to the original
job.
LandyOnline takes no responsibility for consequential damages
arising form failure of a fitted part or workmanship. Our
warranty extends to the repair or replacement of the failed part
only. All LandyOnline work carries a 3 month warranty (as per
the RMI recommendation) however there is no warranty on friction
parts such as clutches, brakes (including squeaking) and brake
shoes other than physical failure as a result of a faulty part.
NOTE: LandyOnline Workshop chooses NOT to be registered with the
Retail Motor Industries Federation (RMI) at this stage. Please
inform your extended warranty provider of this when considering
having work done under extended warranty. Work done under
whatever warranty remains the concern and responsibility of the
vehicle owner and all payments, submissions etc for work done
remain the responsibility of the vehicle owner. |